Terms & Conditions

Terms and Conditions of the Online Store and Return Policy

Effective from: July 10, 2026

Website: www.nordplug.ai
Seller: UAB “Energy software”
Email: info@nordplug.ai
Phone: +370 678 83328

  1. General Provisions

1.1. These Terms and Conditions govern the rights, obligations, and responsibilities between the Buyer (hereinafter referred to as the “Buyer”) and the Seller (UAB “Energy software“, hereinafter referred to as the “Seller”) when purchasing goods through the online store nordplug.ai.

1.2. By placing an order, the Buyer confirms that they have read, understood, and agree to these Terms and Conditions.

1.3. The Seller reserves the right to amend these Terms and Conditions without prior notice. The latest version is always available on the website.

  1. Placing Orders

2.1. Products can be purchased by completing the order form available on the website.

2.2. The Buyer must provide accurate personal information, including:

  • First and last name
  • Delivery address
  • Contact phone number
  • Email address

2.3. The Seller shall not be liable for any losses resulting from inaccurate or incomplete information provided by the Buyer.

 

  1. Prices and Payment

3.1. All prices are displayed in Euros (€) and include VAT.

3.2. Payments are processed securely through the Opay online payment system.

3.3. An order is considered confirmed once the Seller receives confirmation of successful payment.

 

  1. Delivery

4.1. Orders are delivered via LP Express courier services.

4.2. Delivery times depend on the selected shipping method and are displayed during checkout.

4.3. The Buyer is responsible for collecting the parcel within the specified collection period. Unclaimed parcels will be returned to the Seller, and re-shipping may incur additional charges.

4.4. The Seller shall not be liable for delivery delays caused by third parties (such as LP Express) or force majeure circumstances.

  1. Product Quality and Warranty

5.1. All products sold on nordplug.ai are new, of high quality, and comply with the applicable laws of the Republic of Lithuania.

5.2. If a product has a manufacturing defect or does not match its description, the Seller undertakes to replace the product or refund the purchase price.

5.3. Certain products may be covered by a manufacturer’s warranty, which will be specified in the product description where applicable.

  1. Returns and Exchanges

6.1. The Buyer has the right to withdraw from the purchase agreement within 14 calendar days from the date of receiving the product, in accordance with the consumer protection laws of the Republic of Lithuania.

6.2. Returned products must:

  • be unused and undamaged;
  • retain their original commercial appearance (labels, protective films, etc. must remain intact);
  • be returned in the original packaging;
  • include all accompanying documentation (proof of purchase and warranty card, if applicable).

6.3. Before returning any product, the Buyer must contact the Seller at info@nordplug.ai and receive confirmation of the return procedure.

6.4. The Buyer is responsible for the cost of returning the product unless the return is due to a defective or incorrect item.

6.5. Refunds will be issued within 14 calendar days after the returned product has been received and inspected.

6.6. The Seller reserves the right to refuse a return if the product has been used, damaged, or returned without its original packaging.

  1. Liability

7.1. The Buyer is responsible for safeguarding their account credentials and ensuring that they are not used by unauthorized third parties.

7.2. The Seller shall not be liable for any damages resulting from the Buyer’s failure to comply with these Terms and Conditions.

7.3. The Seller shall not be responsible for temporary website malfunctions or technical issues (including internet or system failures) that prevent the Buyer from using the services.

  1. Personal Data Processing

8.1. The Buyer’s personal data is processed in accordance with the Privacy Policy, available on nordplug.ai.

8.2. Personal data is used solely for the purposes of processing orders, payments, and deliveries.

  1. Final Provisions

9.1. Any disputes shall first be resolved through negotiations. If no agreement can be reached, disputes shall be settled in accordance with the laws of the Republic of Lithuania.

9.2. Consumers also have the right to submit complaints to the State Consumer Rights Protection Authority (VVTAT) at www.vvtat.lt or through the European Consumer Centre Lithuania at www.ecc.lt.

Contact Information

UAB “Energy software”

Email: info@nordplug.ai

Phone: +370 678 83328

Website: www.nordplug.ai